Click Here to view a printable return form.

IMPORTANT NOTICE - PLEASE READ CAREFULLY

1. All returns must be accompanied by a proof of purchase (preferably an invoice) and an accomplished Return Form
2. Non-defective returns:
1. will not be accepted after 30 days of invoice date
2. is subject to 20% restocking charge
3. must be in its original container/box and in saleable condition
3. Our drivers will not pick up returns without a pick up authorization from our office.  You must call to request for one.
4. Special orders are not subject to return.
5. The following items are subject to on-site evaluation and should not be returned to Hatchik: 
   All heaters from Raypak, Sta-rite & Jandy
   All Polaris Pool Cleaners
   Any warranty claim on the above items may be coursed through the office and arrangements will be made for an on-field inspection by the vendor rep.
6. The following items will not be accepted for return:
   All bulk products, including 50-100 bags of chemicals, sand, cement,       marble dust, vermiculite etc…..
• cut hose, tubing, pipe, rope etc…..
• loose sheets and open or wet cases of tile
• test kits, strips and replacement test solutions
• light bulbs
• flange bolts, nuts, washers
• paint and caulking
• coping & pavers – all types
• firebrick for heaters and any other fragile parts or products
• leftover merchandise at end of season
  
  Hatchik Supply Co. reserves the right to refuse the return of any item on the basis of: physical condition, warranty, documentation, technical evaluation and other reasonable considerations.